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Customer Service

Customer Service

Shipping & Delivery
WE AIM TO SHIP ALL ITEMS OUT WITHIN 48 HOURS INSERT DELIVERY PROCEDURE

Privacy & Security
19 Power UK Ltd use SAGE as our online payment platform, a safe and secure service.  Whilst we do our upmost to ensure that your personal information is kept secure, unfortunately we cannot guarantee this.  In the rare circumstances that someone uses your personal information or gains access to your account contact 19 Power UK Ltd customer services immediately. ADD SAGE GUARANTEE

Returns & Replacements
Customers have 14 days to return goods in the same condition which they were received.  Please see terms and conditions Terms and Conditions! ) 
Ordering
Once you have placed your order and completed checkout procedure, you will receive an automated email, this is not your your order confirmation, you will then receive a second email confirmating your order and dispatch date, this is your official order confirmation, if you do not receive order confirmation please get in touch. ORDERING PROCEDURE PLEASE INPUT

Payment, Pricing & Promotions
All payments must be cleared before goods are dispatched to the customer.  Prices are regularly checked and updated, customers will be notified of any promotions at the time of order.
Viewing Orders
PLEASE INSERT INFORMATION ON VIEWING ORDERS - ONCE TEST ORDER COMPLETED.

Updating Account Information
By logging onto our website you can update your account information, view previous orders, check the progress of an order and keep up to date with new products or promotions.